FAQ

Do I need to make an appointment for an oil change?

Oil changes are performed on a first come, first served basis. Appointments are not needed. Your oil change will be completed in approximately 25 minutes and you are welcome to wait in our very comfortable waiting area.

Do you repair tires?

We perform tire repairs from the inside out, utilizing a patch and plug system for a guaranteed result. Our tire repairs offer complimentary balancing and a lifetime warranty.

Do you honor extended warranty plans?

We are an authorized repair center for most extended warranty plans. Ask your service expert for more information.

Do you offer any warranty for repairs?

Northtown Auto Service & Tire Center offers 12 months or 12,000 miles warranty on parts and labor. Your complete satisfaction is our goal.

Do you perform used vehicle inspections?

Yes! Learn about our comprehensive 49-point inspection service. This service is highly recommended before purchasing any used vehicle. Once you have obtained a clear inspection report or a detailed listing of needed service, it can become a helpful negotiation tool to use before your vehicle purchase.

My vehicle failed the emission test, can you help?

Yes, we are an EPA-recognized repair facility with an A rating with the Illinois Environmental Protection Agency. We will work with you to ensure that your vehicle passes its emission testing.

Do you accept credit cards ?

Yes, we accept Visa, Mastercard, Discover and American Express credit cards.

Do you have payment plans or financing options?

Yes! Northtown Auto Service cooperates with local and national credit agencies for the benefit of our customers. Please see your Service Advisor for current programs.

If my Check Engine light comes on while I am driving, do I need to come in immediately?

This is not a reason to panic. It means that your engine computer has detected a problem before you did. When the light comes on, bring in your car for service so it can be properly diagnosed. Yes, in most cases it can still be driven. Northtown Auto Service & Tire Center has properly trained technicians with the right diagnostic equipment to help determine the trouble and take care of your vehicle.

When I pulled out of the garage there was fluid on the floor. Should I still drive the car?

If you see a fluid leak, you should give us a call so we can advise you whether the vehicle needs to be checked or not. It is useful to know the type of fluid that you are seeing. If the fluid is dark brown or black, it is most likely engine oil. Fluid that is green or orange could indicate a cooling system leak or overheating problem. A red oily spot means you probably have a transmission or power steering fluid leak. A puddle of water is usually normal and is simply condensation from the air conditioning system or the defroster.


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